Bliss Home is committed to providing a positive customer experience by supporting you throughout your entire shopping experience and by ensuring that you receive unique and exceptional products. Our furnishings are made for everyday living, and our collections are thoughtfully designed with quality materials and construction methods to meet the demands of any home.
Following the care and maintenance advice provided in our Furniture Care Guide will help to extend the life of your furniture. With simple and regular care, your new furniture should be right at home for many years to come. In the event your furniture requires maintenance beyond that suggested in our care guide, our Customer Relations Representative will work with you and the vendor to reach a satisfactory solution.
Warranty
Bliss Home appreciates your patience regarding any and all delays in receiving your special order home furnishings. Clearance items are not warranted. Normal wear or tear from customer use is not warranted.
For example, fabric and leather may naturally fade or deteriorate with extended use. Softening of a cushion core or loss of cushion crown is also typical with use. These normal conditions are not manufacturers' defects, and are not covered under this warranty. We will repair or replace, at our option, any items that are defective.
Our warranty is non-transferable. Any damage upon delivery must be noted on the delivery receipt. Damage not noted on the delivery receipt will be determined to be customer damage, and not warranted. Visible defects or variance to order details must be brought to our attention within 7 days of delivery.
Issues not presented within 7 days of delivery will be considered acceptable, and will not be warranted. Bliss Home will work with you and our vendors to resolve issues. We take great pride in the quality and craftsmanship of our furniture, and we stand behind the quality of our product. Please contact us anytime at service@blisshomefurniture.com, or 865-558-5677.
Bliss Home reserves the right to modify its warranty, exchange and return policy at any time.
Online Orders Return Policy
Bliss Home is committed to your satisfaction. For online purchases, we accept returns within 30 days of receipt for store credit, exchange, or refund on in-stock items. This does not include furniture or special order sales. Buyer is responsible for all shipping charges.
Exchanges & Returns
Regularly stocked accessories and in-stock rugs may be returned or exchanged within 5 days of purchase. Accessories may be returned for store credit within 30 days of purchase. Returned items are subject to inspection, must be in good condition, and in the original packing materials, and must include a receipt. Items returned via Bliss Home delivery will be assessed a pick-up fee equal to the charge for delivery. Items may be subject to a 20% restocking free.
All other purchases, including special order items, in-stock furniture, clearance items, and floor samples are final sale. We encourage you to carefully inspect your purchase before leaving the store.
Special Order Upholstery, Case Goods, and Accessories
Special order merchandise is custom-made upon order, and is non-returnable and non-refundable. Special order items require a 50% deposit, non-refundable after 24 hours. The balance on all items must be paid in full when they are received at our warehouse. All items must be paid for, picked up and/or delivered within 30 days. A storage fee of $100/month will be assessed for items not picked up and/or delivered within this timeframe. If you do not accept delivery, you forfeit 100% of the item purchase price.
Special Order Rugs
Special order rugs may be returned within 5 days. Refund will be less a mandatory 20% restocking fee. Buyer must return all original packing materials.
Consumer Information Regarding Purchase
As a consumer, be assured that Bliss Home affiliates and suppliers are well-established and reliable. We work hard to provide a relaxing, rewarding customer experience by supporting you throughout the entire shopping process. We do not; however, maintain control over our vendors' means of production. Significant delays may occur due to fabric delays. Fabric delays may not be identified until late in the manufacturing process, sometimes only days before the original expected receipt date. Fabrics and frames may be discontinued at any time, and without notice. Bliss Home cannot take responsibility for delays attributed to items temporarily out-of-stock and/or items unable to enter immediately into production due to a lack of materials availability. Lead times quoted by Bliss Home are specified by the supplier or affiliate, and are approximate.